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Artccentric TERMS AND CONDITIONS |
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How can I buy artworks from Artccentric? There are a number of ways to purchase from Artccentric. You can either use our online shopping facility, or order by phone. Whatever method you choose Artccentric offers a 14 day 'no hassle' money-back guarantee.
What level of customer support is offered at Artccentric? Our customer support team are available from Mon-Fri: 9am-6pm CST and will be more than happy to answer your questions by email or telephone.
Can I get personalized advice online? The art experts at Artccentric can respond to your questions about types of art, purchasing, framing, shipping, displaying, and caring for the work you select. contact us
Payment options: We accept all major credit and debit cards for payment online.
Will my purchase be taxed? In accordance with applicable state law, Artccentric is required to charge sales tax in Illinois. Orders shipping to an Illinois address have 9.0% sales tax applied. Sales tax is applied to the total amount of the order, excluding shipping and handling charges and is based on Illinois and local sales tax rates. Shipments destined for some addresses outside of the United States may have additional taxes or duties applied to them. These amounts, if applicable, will be listed on the invoice/packing slip you receive with your shipment and reflect duties and taxes required by relevant government bodies.
When will I receive my order? Shipping time will vary depending on what type of artworks are being shipped and how they are packaged, as well as location. Generally delivery takes one Ðtwo weeks, however during busier periods please allow up to three weeks. If your artwork requires specialist packing you will be notified of this during the ordering process and a representative of Artccentric will be in touch.
What guarantee of authenticity will I get with my artwork? There are a number of different ways in which the work will be authenticated. Most prints will be signed and numbered by the artist. In any case, all artworks will arrive with an Artccentric certificate of authenticity endorsement.
How much does shipping cost? Shipping charges are calculated from your shipping address and the weight of the package to be delivered.
Pre-Orders These are usually artworks that we are still waiting to receive in our warehouse from the artists or their estates. If your order contains works that are on pre-order, Artccentric will hold your order until all items can be delivered together. If your order also contains items which are not on pre-order, and you wish for your non pre-order items to be delivered, please contact us
Can I ship to a location other than my home? Yes. When you are purchasing from Artccentric you are given the option to ship to any address that you choose.
Is the artwork insured? All items are fully insured during transit to cover damage, loss or non-delivery. If, for whatever reason, you are concerned about the status of your delivery, please contact us
Who do I contact if I have problems with shipping? If you experience any problems, please contact us
What is your returns policy? If you are unsatisfied with your purchase for any reason please contact us within 5 days of receiving your order and we will be happy to assist you.
Items purchased online can be returned or exchanged provided that you:
- Contact our customer service department within 5 business days of receiving your order.
- Return unopened products in original, saleable condition in the original shipping carton.
- Include your receipt (packing slip) along with a brief explanation stating why you are not satisfied with the item(s).
- Return within 14 days of the shipment date on the order's packing slip.
We will gladly replace returned items with a new selection of your choice or refund you the cost of the item(s) (less Shipping & Handling). Artccentric will not accept returns of damaged items. Unframed prints must be in perfect condition, free from folds, dents, dings, tears, etc. If you have any further enquiries regarding our returns policy or would like advice on how to send the artwork back to us to avoid damage in transit please contact ship@Artccentric.com
What if my work of art arrives damaged? In the unlikely event that the work arrives damaged, please contact us immediately and our customer support representative will guide you through your options. These may include replacing the damaged work (in the case of multiple editions), credit towards another purchase, or a full refund. Unfortunately Artccentric cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 5 days of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.
What if the print I receive is not the one I ordered? You may return your purchase within 14 business days for a full refund. We require that the artwork be returned in its original packaging to ensure safe shipment. We also require that the artwork is shipped using UPS, Fed-Ex or DHL. You must also include the original invoice information for customs purposes.
Artccentric bottom line
Our overriding business goal is to create an entirely satisfactory art-buying experience. We are not fulfilled unless you are thrilled! |
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